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WEDNESDAY, January 22, 2020 (HealthDay News) – Can the uncomfortable online review you wrote about your neighbor's home help local health inspectors work better?
Yes, the researchers found that such assessments can help track restaurant cleanliness between checkups.
Because local health departments have to deal with many restaurants – for example, there are 20,000 restaurants in New York City – there can be long periods between inspections, the researchers noted. .
But their research shows that customer reviews online can help keep restaurants standing between checks.
The researchers compared the health department's hygiene tests at New York City restaurants between 2010 and 2016 with related online reviews for the same restaurant.
Online assessments of restaurants can provide city officials with information that can help identify restaurants that are at risk of significant sanitation violations even after receiving a high score during an inspection. Most recently, the study authors said.
The online report can also identify restaurants that are always diligent about cleanliness, according to a recently published report online in the journal. Information system research.
"Online restaurant reviews can effectively identify cases of sanitation violations even after the restaurant has been inspected and …